Run your dispatch desk from one screen.
Tickets, technician dispatch, interactive map dispatch, multi-site customers, on-call escalation, and billing — all backed by a real Google Sheet that RunSheets sets up and manages for you. RunSheets is the operations hub for field service teams who don't want a bloated enterprise platform, or a black-box database holding their customer data hostage.
See RunSheets in action
A real dispatch desk — tickets moving through a board, technicians dispatched by shift, and invoices tracked to paid.
Everything in one dispatch desk
AI Receptionist Integration AI-Powered
Nagoh's AI Receptionist answers every inbound call 24/7 and feeds it straight into RunSheets' on-call routing — a ticket gets created and the right technician gets notified automatically.
Tickets & Work Orders
Every job moves through New, Assigned, En Route, In Progress, On Hold, Pending Billing, and Closed — with priority, SLA due dates, and resolution notes.
Dispatch Board & Day Timeline
Drag and drop tickets across technicians on a live board, or switch to an hourly Gantt-style timeline to see exactly who's booked and when.
Interactive Map Dispatch
Every open ticket with a resolvable address gets a live map pin — color-coded by priority, labeled with ticket, customer, and assigned technician.
Multi-Site Customers New
Landlords and multi-building customers get a full list of service locations on their profile — pick the right one per ticket, every time.
Upcoming Installs New
A dedicated month calendar for install work, with an Unscheduled Installs list so nothing waits on a date forever.
Expense & Financial Tracking New
Log expenses and income, set custom or recurring pricing per customer, and see revenue, expenses, and profit margin on a dedicated Financials dashboard.
Billing & Invoicing
Log time and material against a ticket, generate an itemized invoice, and download it as a PDF — client-side, with no extra setup required.
Answer every call — even at 2 a.m.
Pair RunSheets with Nagoh's AI Receptionist and your dispatch desk stops missing calls. Inbound calls are answered instantly, logged automatically, and turned into a ticket that's already routed to whoever's on call.
24/7 Bilingual Call Answering
Every call is picked up instantly, day or night — in English or Spanish, with a script custom-built for your business.
Urgent Calls Escalate Automatically
Flagged calls route straight into RunSheets' existing Emergency/After-Hours on-call system — no extra setup needed.
Zero Manual Data Entry
Calls are transcribed and logged automatically, then handed straight to RunSheets as a ticket.
Scales Without Adding Staff
Round-the-clock coverage without round-the-clock payroll, with a live transfer to a real person when needed.
A separate add-on service from Nagoh Creative, built to plug directly into RunSheets' on-call routing.
Built for your trade
RunSheets configures around how your specific trade actually dispatches and bills work.
Your data stays yours
Every customer, ticket, invoice, and technician record lives in a real Google Sheet — hosted and managed by RunSheets, no Google account needed on your end — not a black-box database you'd need an export request to leave. See how it works →
Built in Middle Georgia. Ready to run anywhere.
RunSheets works for field service teams anywhere — any state, any country, any time zone. SLA timing, after-hours escalation, and route-aware map dispatch just happen to be shaped by a real Middle Georgia dispatch desk first, from a two-truck shop to a growing multi-crew operation, rather than a generic template.
That's home base — but RunSheets runs for field service teams anywhere.